Skip to content

Warranty

Standard Warranty

Almost all authorized vehicles come with a standard warranty that is usually activated from the date of sale to the end customer (Invoice Date).

Note

The Warranty Activation depends on the End Customer's Invoice Date. This should not to be confused with any of the following or other invoice dates of a vehicle:

  • Manufacturer to Distributor Invoice Date.
  • Distributor to Dealer Invoice Date.
  • Dealer To Sub-Dealer or Other Dealer Invoice Date.
  • Dealer (Or Sub-Dealer) to 3rd Party Partners (Brokers) Inovice Date.

Additionally, there are cases where the warranty activation date does not exactly match the invoice date. For example, there may be a delay in delivering the vehcile to the end customer.

Extended Warranty

Customers have the option to extend their warranty by buying extended warranty packages.

Free Service Start Date

The Free Service Start Date anchors when free service items become eligible. It is normally derived in this priority order: service activation record → sale warranty activation date → sale invoice date → broker invoice date.

De Facto Service Start Date

Some vehicles reach the dealer through a broker who has not yet inserted an invoice. In the UI lookup (where IgnoreBrokerStock=true) the dealer can still claim against the vehicle — a customer can't be turned away for a missing broker invoice. In the bulk lookup (where IgnoreBrokerStock=false, used by the parquet export and other financial projections) that same vehicle would otherwise produce no service items at all, because there is no anchor date to evaluate eligibility against.

The De Facto Service Start Date closes that gap. It is the earliest non-deleted Item Claim date for the vehicle, exposed on VehicleWarrantyDTO.DeFactoServiceStartDate. When the regular fallback chain would otherwise leave FreeServiceStartDate null, this value becomes the effective start date so downstream items project as if activation had occurred — the act of claiming is itself evidence the vehicle has been serviced. The field is always exposed when any non-deleted claim exists, so consumers can see "this vehicle has been claimed against starting YYYY-MM-DD" regardless of whether it ended up driving the effective start date.

FreeServiceItemDateShift overrides still win — an operator-applied shift date takes precedence over the de facto fallback.